These terms and conditions apply to the use of this website  Please read these terms and conditions carefully before ordering any of the products on this site.  By accessing this site and/or placing an order you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

About Us,, and is a site operated by Out of the Blue.

Address: Out of the Blue, 32 Fore Street, Totnes, Devon, TQ9 5RP.

Tel: 01803 866009

E-mail: [email protected]

VAT Number: 910 5584 38


All prices shown on this website are in GBP£

When placing an order you agree that all of the details that you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

Service Availability

This website has been created for use by people resident in the United Kingdom and North America.  If you live outside the United Kingdom or North America but would like to place an order then please either e-mail us or use the contact uspage and we will be pleased to discuss your requirements.

All prices shown on this website are in GBP£

Your Status

By placing an order on this site, you warrant that:

  1. You are legally capable of entering into binding contracts.
  2. You are at least 18 years old.
  3. You are resident in the United Kingdom and
  4. You are accessing our site from the United Kingdom.

Our Status

We may provide links to third party websites.  These links are provided for your convenience.  If you use these links then you will leave this website.  We have not reviewed all of these third party websites.  We do not control and are not responsible for these websites or their content or availability.  In accessing these third party links you do so at your own risk.

Consumer Rights: Returns, Refunds and Exchange

In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling off period, which means that you may cancel or return your online order at any time within 14 working days, beginning on the day after you received the products.  

The customer must contact 'Out of the Blue' in the first instance to arrange the return of the items.  This must be done in writing either via our Contact Us page or by e-mailing us at [email protected]

When an item is being returned the following conditions must be met:

  1. Let us know before the item is sent back.
  2. Items must be in the same condition as when they were first received.

A full refund for the price of the item and the initial postage will be initiated once we have received the returned goods.  You the customer will be responsible for the delivery cost of the item being returned to us unless the item in question is faulty.  In the case of a Faulty Item we will refund the cost of returning the item to us.

Your rights to return the goods to us will not apply in the following circumstances: 

-Any products that we have personalised or customised specifically for you. 

All Orders are checked before being dispatched and are packaged carefully to avoid damage during transit, however if the item does arrive damaged or faulty please notify us within 48 hours and we will be happy to replace it, after 48 hours we will not accept responsibility.

UK Postage and Delivery

Royal Mail Postage is calculated by weight and you will be able to see this calculation on the basket and checkout screen.  

2nd Class Royal Mail Delivery Banded by Weight
Estimated delivery time is 2-3 Working Days but please be aware that there may be a delay in receiving your item due to the Royal Mail Strikes, which is unfortunately out of our control.
Up to 0.100kg = 96p
0.101 + = £3.20

Working Days are Monday - Friday. 
All Orders placed on Saturdays and Sundays will be sent on the following Monday.

Risk and Title

The products will be at your own risk from the time of delivery.

Ownership will only pass to you when item is dispatched.


All prices are in GBP£

The prices of each product are as stated on this website next to each individual item.

These prices include VAT but exclude delivery costs, which will be added to the amount due when you go to the basket and checkout screen.

Prices are liable to change at any time, but a change of price will not affect orders already processed.

Our site contains a large number of products and sometimes errors do occur in relation to prices.  If an order is processed with the incorrect price we will do one of the following:

  1. In the case of your item being over priced and the item is actually cheaper than the stated price, we will charge the lower amount when dispatching the product to you and refund the difference.
  2. In the case of the item having an actual price that is higher than the stated amount we will normally, at our discretion, either contact you before dispatch or cancel the order altogether giving you a full refund and inform you of the reason for this.

We are under no obligation to you to provide the product to you at the incorrect price, even after we have sent you an initial e-mail especially if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment Options

All prices shown on this website are in GBP£

We have 2 options on our website through which to pay, which are Paypal and Nochex who securely process payments for Out of the Blue.  Out of the Blue has no access to any credit or debit card details, Paypal or Nochex account information. 


You will be transferred to a secure webpage where you can choose to pay by card or your Paypal Account.  Through Paypal we accept cards from MasterCard, Visa, American Express, Maestro, Visa Electron and Visa Debit.  If you wish to pay by debit or credit card through paypal just click pay with a debit or credit card or log in and use your paypal account when you get to the secure paypal screen.    


You will be transferred to a secure webpage.  Through Nochex we accept cards from MasterCard, Visa, American Express, Maestro, Visa Electron and Visa Debit.

Ordering by Telephone

If you are unable or do not wish to place your order through our website and would prefer to order over the telephone then please call our shop Out of the Blue on 01803 866009 and we will be more than happy to help.  We will process your order securely and take credit/debit card details and delivery details over the telephone.

Paying By Cheque

If you do not wish to pay be credit/debit card through our website or over the phone then we would be willing to accept a cheque.  Please contact us at our shop to discuss this.  We do however in the case of cheque reserve delay the dispatch of your order until the cheque has cleared.

Privacy and Cookies

Out of the Blue is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement.  Please click here to read Out of the Blue's full Privacy and Cookies Policy.


This website and its contents are copyright of Out of the Blue © All rights reserved.  Reproduction of part or all of this content may result in court action.